60-day money-back guarantee

Important Information About Disputes

Pre-orders cannot be canceled.
Cancellations are only accepted within 24 hours and are subject to a 13% fee of the purchase price (to cover transaction and processing costs).
You are entitled to a right of withdrawal in case of transport damage.

In the event of a violation of our Terms and Conditions, the customer will be responsible for any collection and legal enforcement costs.

Important Note: Opening a PayPal case or dispute without contacting us first and waiting for a response may have legal consequences. Customers who do so risk damages of up to $2,000.

Dispute Resolution Period: Customers have 7 days to resolve a dispute. Please note that there are no reinstatement fees for a resolution within this period. Additionally, a 100% resolution is guaranteed for every dispute.

📧 Email: info@vital-bears.com
Our customer service is available Monday to Friday from 10:00 AM to 8:00 PM.
Average response time: 24 hours